Schaefer Systems International, Inc.

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Customer Service and Order Administrator

Customer Service and Order Administrator

Posted Date 
7/19/2017
Category 
Administrative/Clerical
Shift 
..

More information about this job

Overview

The successful candidate will process administrative duties related to order entry within the department for all regions across the US.  Additionally this person will be trained for all responsibilities related to customer service and work as a floater to assist all territories during peak periods of production.

Responsibilities

  • Accountable for every stage/ from “RFQ” to an “on time delivered order”
  • Process RFQs from Sales and Customers quickly and accurately
  • Thoroughly and efficiently gather customer information and order requirements
  • Process all orders with detailed precision while adhering to processes/SOP
  • Liaise with art department to create, and approve all customized customer artwork
  • Process accurate work orders to manufacturing and monitor customer deadlines
  • Liaise with shipping to ensure on time delivery
  • Communicate all aspects of order details and progress with customers and sales
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Provide quality service and support to customers, sales, internal departments
  • Responsible but not limited to all customer activity within your designated territory; Past due receivables, warranty claims, credit processing, return merchandise

 

Qualifications

  • 5+ years’ experience in a customer service/ outside sales support required
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Strong decision making and analytical abilities
  • Strong detail orientation and communication/listening skills
  • Proven ability to multi-task effectively while maintaining accuracy
  • Possess a strong work ethic and team player mentality
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Microsoft Office Suite Proficiency required
  • Previous experience within a manufacturing environment a plus