Schaefer Systems International, Inc.

Maintenance Manager

5 months ago
Installation Maintenance & Repair


The Maintenance Manager will help oversee the service team at our customer site in support of a long term maintenance contract. The Maintenance Manager will work under the direction of and report directly to the Service Manager. The Maintenance Manager’s role is to share their knowledge and skills with service team employees.


  • Provide leadership, coaching, and mentoring for a team of Software Support Engineers, PLC Engineers and Mechatronics.
  • Performs training and service programs to educate customers and staff in the proper operation and maintenance of products.
  • Communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.
  • Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less-clearly defined issues.
  • Coordinates and handles complex, unusual problems with Service Manager and Director
  • Prepares and conducts performance reviews for the Service team members
  • Identifies and resolves readily identifiable, clearly-defined problems.
  • Administers and implements safety program, prepares and maintains safety certifications.
  • Develops effective relationships with key customer contacts, other leaders and key stakeholders, business units, project teams, and operations in enabling the successful delivery of solutions for the business.
  • Performs complex conflict resolution for internal and external conflicts.
  • Responsible for maintenance contracts and third party service providers.
  • Help develop departmental budgets and business plans for functional area.
  • Helps evaluate and recommend changes in methods or procedures in own area of responsibility.
  • Identifies resource needs and may develop justification.
  • Recommend/ determine organizational structures and supervisory relationships for own segment of company in cooperation with the Service Manager and Director.
  • Applies supervisory approaches for work direction, motivation, performance management, and disciplinary action.
  • Participates in the resolution of design and performance issues of semi-complex systems that integrate hardware and software.
  • Provides guidance and services to educate customer and staff in the proper operation and maintenance of the material handling system.


  • Works independently with little direct supervision or review
  • Create weekly team schedules to ensure appropriate coverage of work activities including but not limited to coordinating individual leave requests, ensuring team members have sufficient time for breaks, lunches etc.
  • Coordinate and review Team schedules with the Service Director for approval.
  • Participates in customer and internal meetings.
  • Works as part of international team to ensure maximum system uptime and performance.
  • Identifies assigns and directs team work assignments to effectively utilize resources complete assigned tasks in a timely and efficient manner.
  • Monitors team performance and recommends/implements improvement practices as needed with Service Manager approval
  • Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Functions.


  • 4-year degree or equivalent combination of education and experience in similar work.
  • At least 1 year of prior working supervisory experience managing and maintaining material handling systems.
  • At least 18 months of prior automation equipment technical expertise and knowledge
  • Must be able to demonstrate a strong knowledge of mechanical equipment & components.
  • Have strong electrical skills including wiring, AC Power, AC Motors, electrical drawing & schematics and control panels.
  • Knowledge and experience with the following controls components is highly valuable: Servo Drives, PLC, PC Controllers, DC Power Supplies, optical devices (i.e. encoders, photo eyes, etc.).
  • Must be able to work with multiple third vendors.
  • Must have the ability to track & measures Key Performance Indicators and Fault Data, evaluate & analyze the data, implement & direct improvement.
  • Have a demonstrated ability to create reports and communication materials to best report and demonstrate continuous improvement of maintenance and operations of material handling equipment to our customer.
  • Candidate must have working experience with MS office products .


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