Schaefer Systems International, Inc.

IT Service Engineer

6 days ago
Category
Engineering

Overview

Get your logistics together. Evolve here.

 

Schaefer Systems International provides storage, materials handling, logistics and waste technology solutions to businesses throughout North America. We design and manufacture state-of-the-art intralogistic storage and picking solutions for all types of industries as well as plastic containers, pallets, and waste and recycling carts. Headquartered in Charlotte, North Carolina, Schaefer Systems International is part of the SSI SCHAEFER Group, a global leader in logistics and materials handling founded in 1937 with offices and plants in over 50 different countries.  For more information, visit http://www.ssi-schaefer.us.

 

The IT Service Engineer provides remote technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to perform complex troubleshooting and problem solving.

Responsibilities

Essential Functions:

  • Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS) at customer locations.
  • Remotely assesses situations and troubleshoots customer software applications and hardware to diagnose complex issues.  Provide issue resolution or follow proper escalation procedures.
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service
  • Logs customer queries, analyzes trends and identifies underlying issues.
  • Updates customer support documents.
  • Updates help-desk ticketing system to track, monitor, and resolve issues.
  • Effectively communicates with customers in high-impact scenarios.
  • May travels internationally for initial training and subsequent training.
  • Participates in customer and internal meetings.
  • Assists software development team with projects.
  • Works as part of international team to ensure maximum system uptime and performance.

Qualifications

  • 4-year degree in Computer Science or Engineering or equivalent combination of education and experience in similar work.
  • 1 year of experience with Java or other object-oriented programming languages.
  • 1 year of experience with SQL databases (Oracle, MySQL, SQL Server).
  • Prefer experience in a call center environment.
  • Ability to work flexible schedules.

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