Schaefer Systems International, Inc.

  • Customer Service & Sales Support Associate (WTD)

    Posted Date 3 weeks ago(4/4/2018 2:29 PM)
    Category
    Administrative/Clerical
  • Overview

    Get your logistics together. Evolve here.

      

    Schaefer Systems International provides storage, materials handling, logistics and waste technology solutions to businesses throughout North America. We design and manufacture state-of-the-art intralogistic storage and picking solutions for all types of industries as well as plastic containers, pallets, and waste and recycling carts. Headquartered in Charlotte, North Carolina, Schaefer Systems International is part of the SSI SCHAEFER Group, a global leader in logistics and materials handling founded in 1937 with offices and plants in over 50 different countries.  For more information, visit http://www.ssi-schaefer.us.

     

    The successful candidate interfaces with Waste Division customers regarding product inquiries, pricing, orders and invoicing. They will build relationships with new and existing customers to drive sales. 

    Responsibilities

    • Accountable for every stage/ from “RFQ” to an “on time delivered order”
    • Process RFQs from Sales and Customers quickly and accurately
    • Thoroughly and efficiently gather customer information and order requirements
    • Process all orders with detailed precision while adhering to processes/SOP
    • Liaise with art department to create, and approve all customized customer artwork
    • Process accurate work orders to manufacturing and monitor customer deadlines
    • Liaise with shipping to ensure on time delivery
    • Communicate all aspects of order details and progress with customers and sales
    • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
    • Provide quality service and support to customers, sales, internal departments
    • Responsible but not limited to all customer activity within your designated territory; Past due receivables, warranty claims, credit processing, return merchandise

    Qualifications

    • Minimum of 2 years' experience in a customer service/ outside sales support environment required
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Demonstrated passion for excellence with respect to treating and caring for customers
    • Ability to communicate clearly and professionally, both verbally and in writing
    • Strong decision making and analytical abilities
    • Strong detail orientation and communication/listening skills
    • Proven ability to multi-task effectively while maintaining accuracy
    • Possess a strong work ethic and team player mentality
    • Willingness to work a flexible schedule and occasional overtime when needed
    • Microsoft Office Suite Proficiency required
    • Previous experience within a manufacturing environment preferred

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