Schaefer Systems International, Inc.

  • Sales Operations Manager

    Posted Date 2 weeks ago(1/7/2019 1:37 PM)
  • Overview

    Get your logistics together. Evolve here.


    Schaefer Systems International provides storage, materials handling, logistics and waste technology solutions to businesses throughout North America. We design and manufacture state-of-the-art intralogistic storage and picking solutions for all types of industries as well as plastic containers, pallets, and waste and recycling carts. Headquartered in Charlotte, North Carolina, Schaefer Systems International is part of the SSI SCHAEFER Group, a global leader in logistics and materials handling founded in 1937 with offices and plants in over 50 different countries.  For more information, visit


    The Sales Operations Manager oversees the daily operations of the PSD customer service team and all aspects of the order process, cradle to grave. Responsible for driving process improvements and change management.  This role would be a part of the PSD leadership team and be a key driver for strategic growth and opportunity.


    Schaefer Systems International, Inc. is an Equal Opportunity Employer – Veterans/Disabled and other protected categories


    • Seek out opportunities to improve processes
    • Generate reporting for sales metrics, territory evaluations and companywide KPIs
    • Provide management and oversight for direct reports within the Sales Department.
    • Must work lockstep with all business units to accurately understand, obtain and analyze data
    • Identify and recommend solutions for process improvement
    • Assist with the documentation and maintenance of internal processes and controls
    • Become both an expert and resource for others on complex internal tools and processes
    • Create, implement and maintain Sales & Marketing SharePoint site
    • Management and/or Liaison of sales & marketing projects and business needs (data collection, reporting, cell phone plans, etc.)
    • Provide sales analytics support to each team/division for forecasting deal closure, SFA reporting, field rep communications, SG&A analysis
    • Perform ad-hoc sales analysis as directed
    • Create analytical reporting and dashboards for multiple business units as needed from Salesforce
    • Prepare and/or review monthly sales commissions
    • Review customer contracts.
    • Help facilitate and resolve day to day Salesforce related issues by supported teams.
    • Actively participate in multiple steering commitments and project teams such as
    • Responsible to train the trainer for implementation, changes, modifications for all departments, sales, operations, accounting, etc.
    • Identify and communicate process adoption issues to management
    • Implement initiatives and programs across multiple lines of business
    • Monitoring customer service team performance, reporting and training
    • Actively participate and as designated lead operational continuous (process) improvement projects reducing costs and improving efficiencies based on LEAN / Six Sigma methodologies. 

    Supervisory Responsibilities:  This position supervises the work of approximately 5 employees of the Customer Service PSD team. Provides direct support, helping maintain open orders status, production order fulfillment, and inventory availability and control.


    Additional Responsibilities: 

    • Provide information for Fabrication and Manufacturing meetings
    • Assist PSD with ordering and scheduling shipments as needed


    • Must have an Associate’s degree in business or related field, Bachelor’s degree preferred
    • Minimum of 10 years of sales operations experience
    • Experience in Plastics preferred
    • Previous experience within a manufacturing environment a plus
    • Previous experience with AX Microsoft dynamics and Salesforce preferred
    • Strong client-facing and communication skills
    • Advanced analytical skills
    • Customer Service background
    • Demonstrated passion for excellence with respect to treating and caring for customers
    • Ability to communicate clearly and professionally, both verbally and in writing
    • Strong decision making and analytical abilities
    • Strong detail orientation and communication/listening skills
    • Proven ability to multi-task effectively while maintaining accuracy
    • Possess a strong work ethic and team player mentality
    • Willingness to work a flexible schedule and occasional overtime when needed
    • Microsoft Office Suite Proficiency required
    • Strong project management skills and process driven
    • Must be self-motivated and driven
    • Ability to negotiate and influence in order to achieve results.


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