Schaefer Systems International, Inc.

IT Key Account Manager

Posted Date 2 months ago(3/14/2022 2:03 PM)
Information Technology


Specifies, designs, and implements software solutions for automated material handling and equipment in warehouses and distribution centers.  A Key Account Manager will plan, organize, and integrate cross-functional IT projects and be the main point of contact for SSI Schaefer with the assigned customer(s).  Excellent communication skills and the ability to build strong relationships are essential, as the Key Account Manager will be the main point of contact for interactions with customers.  This position requires an understanding of the software development process, strong analytical skills, and ability to understand complex processes.


  • Manage every aspect of IT projects
  • Manage customer relationship; Main point of contact for customer communication
  • Coordinate and plan change requests, projects, deployment and execution with customer
  • Analyze and define requirements for software solutions for material handling systems
  • Create IT requirement specifications for projects
  • Lead team of Software Developers, Database Administrators, and Quality Assurance Engineers on a project basis
  • Coordinate with IT managers to organize resources and timelines for projects
  • Establish clear responsibilities for all departments in executing projects
  • Frequently communicate with customers and team members during all project phases
  • Design and implement software solutions based on software requirement specifications
  • Actively escalate issues to Vice President of CSS
  • Organize project team meetings on an as-needed basis
  • Organize planning and project meetings with customer on an as-needed basis
  • Support customer escalations as needed


Additional Responsibilities:

  • Occasionally support Sales and Application Engineering departments as IT specialist as required
  • Design software, hardware and network architecture based on project requirements
  • Organize software commissioning on-site
  • Create software documentation for software implementation
  • Support IT CSS engineers and on-site Software Support Engineers
  • Set-up and execute test scenarios for commissioning
  • Troubleshoot system issues depending on project requirements


  • 4-year degree in Computer Science or Engineering, or equivalent combination of education and experience in similar work
  • 3 years of experience managing IT software projects
  • 3 years of experience with Java or other object-oriented programming languages
  • 3 years of experience with SQL databases (Oracle, MySQL, SQL Server)
  • International travel for training, project assignments and commissioning will be required
  • Must be able to work on-call


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