Provide assistance to and build relationships with Customers to maximize existing sales opportunities and create new ones.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Team with channel partners to build pipeline and close deals
• Assist Customers via telephone and email with:

• Product inquiries.
• Product orders, issues, or returns.
• Website navigation.
• Prompt responsiveness.
• Through consistent high-level of service awareness and meeting customer needs:
• Build relationships with new Customers and Dealers.
• Strengthen existing relationships.

• Enter orders in the system and ensure accuracy and timeliness
• Prepare, retrieve, and follow up on Customer quotes.
• Set up new Customer accounts.
• Invoice Customers
• Receive and process returns.
• Update product information online, ensuring product accuracy and availability.
• Update product information in accounting system.
• Escalate problems when necessary.
• Advise warehouse on shipping methods.
• Follow up with warehouse to ensure timely shipments.
• Update vendor pricing in accounting system.

 Additional Responsibilities: 

• Assist with marketing data input.
• Assist with marketing process and material improvements.
• Assist Accounts Receivable with past due accounts.

• Intermediate Microsoft Office skills
• PC Web literate
• Sales or Customer Service Experience in a physical product environment.